By Edward M. Bury, APR, MA (aka The PRDude)
Since her “media debut” as a child decades ago, Marisa Vallabona, APR, Fellow PRSA has led an extraordinary life. To start, she speaks four languages! Decades ago Marisa founded CIM Inc PR, an award-winning public relations firm that continues to thrive in today’s challenging communications market.
She’s held national positions with the Public Relations Society of America and served on the Universal Accreditation Board, where we first met. A Californian, she engages in a challenging water sport popularized in the Golden State. And, Marisa battled and beat a foe that has altered society around the world. Below are Marisa’s responses to questions in this latest PRDude profile of public relations leaders.
1. Your website profile states you became enamored with communications as a child following a news story involving you frying an egg on the sidewalk. Can you please elaborate how this developed?
2. CIM Inc PR provides a wide range of services for a wide range of industries. How has client service changed over the years you’ve been in business? What has remained constant?
Service is the hallmark of any successful PR firm. We’ve been in business 30 years (since 1990) and client service has changed dramatically in the sense that so much more is done electronically and clients expect much more availability. The more business gravitates toward texting, email and Zoom, the more I make it a point to meet in person with my clients. I find that personal touch makes a massive difference in our relationship and success. Over the 30 years we’ve been in business, I’ve found that there are unrealistic expectations for delivery and there’s a lot more stress as a result. It’s also frustrating when some start ups think they can do their own PR because they found a do-it-yourself PR kit online; then they come running back asking for help because they realize it’s a lot harder than they thought. They don’t realize that established relationships make a significant difference in outcome. What has remained constant? Expectations of quality, consistency, news coverage, sound and strategic counsel, and creative ideas have remained constant. Key though is that while anyone can start a business in today’s electronic era, they’ll quickly fail if they don’t have solid and sound knowledge of the industry and if they don’t keep up with professional development. And, our industry is evolving so fast that keeping up requires constant effort and discipline.
3. We met way, way back in 2005 through our service on the Universal Accreditation Board. Does the Accredited in Public Relations (APR) credential hold the same value today?
I do believe the APR holds value because it tests and asserts that the professional who holds Accreditation has the necessary knowledge, skills and abilities for the profession. However, it’s not necessary. I know countless non APR PR professionals who are equally if not more qualified than some APRs. Earning the credential is a matter of personal preference and should be something one strives to achieve for their own mastery and self and career confidence. I did it for that reason and I used the opportunity to raise my consulting rates. It should not be seen or used as a reason to say one professional is better than another because that is simply not true.