By Edward M. Bury, APR (aka The PRDude)
It was the contents of a series of digital communications — email messages — that ushered in the scandal engulfing businessman Joe Ricketts and the iconic sports franchise his money paid for.
But it would take an old-fashioned form of communication to help mitigate the embarrassment and loss of respect (and maybe business) caused by this unadulterated and sad mess.
A quick recap: This week, a website called Splinter News revealed that Mr. Ricketts, the billionaire founder of brokerage firm TD Ameritrade, sent and responded to a series of emails that that in essence equated Muslims with being evil and not welcomed in the United States.
Mr. Ricketts, whose offspring run the Chicago Cubs, both issued somewhat static statements of apology, stating the Islamophobic communications were wrong, uncalled for and don’t belong in modern society — or affiliated with a Major League baseball team.
Apologies certainly are required here, without question. But what both the billionaire and his son Tom Ricketts, the Chairman of the Cubs, should have done is made those statements, live and in person, not through the totally controlled process of a statement issued from a corporate suite.
Hold a news conference, admit from the heart the messages were wrong, offer to meet with Muslim leaders, offer to get some kind of behavioral treatment, host a conference designed to build better understanding of different cultures — do more than just apologize, then close the book.
In an editorial published today, the Chicago Tribune (which we subscribe to) offered this rhetorical question: “While Ricketts and the Cubs responded quickly, they didn’t blow anyone away with the passion of their regret. We wondered whether a public relations consultant and a dozen lawyers had signed off.”
Shout out to the Tribune editorial team: Perhaps a seasoned and competent public relations professional for both Joe Ricketts and the Cubs did propose what I stated above. But, public relations counsel is just that — advice provided to the client.
In some cases, the client does not follow the advice.